6 copy-paste ready prompts for empathetic replies, KB articles, escalation summaries, and CSAT follow-ups. Built for support agents, success managers, and customer ops leads to respond consistently across the team without losing the human touch.
Works with ChatGPT, Claude, Gemini, Perplexity, and Microsoft Copilot. Click any prompt for the full text, inline placeholder editor, and one-click open-in deeplinks.
A customer wrote: "customer message". They are frustrated/confused/disappointed. Write a support reply that: 1) acknowledges their feeling, 2) explains what happened in plain langu…
Write a knowledge base article for: "topic/question". Product: product. Include a one-line summary at the top, step-by-step instructions (numbered), a troubleshooting section with …
A customer requested a refund/cancellation because: "their reason". Our policy is policy. Draft a response that empathizes, addresses their specific reason, offers alternative solu…
Summarize this customer issue for my manager: Customer: name, plan type Issue: describe issue Timeline: when it started, interactions so far What I tried: steps taken What I need: …
Write concise FAQ answers for these customer questions about product/service: 1. Question 1 2. Question 2 3. Question 3 4. Question 4 5. Question 5 Each answer should be 2-3 sente…
Write a short follow-up email to customer name whose issue type was resolved X days ago. Ask if everything is working well, include a one-click satisfaction rating (1-5), and menti…
Or go back to the full prompt library.
The best customer support AI prompts are templates with explicit role, context, constraints, and output format — not one-line questions. This page lists 6 curated customer support prompts covering empathetic replies, KB articles, escalation summaries, and CSAT follow-ups. Each prompt was written for support agents, success managers, and customer ops leads to respond consistently across the team without losing the human touch.
Yes. Every prompt in the LAXIMA AI Prompt Library is free under a CC-BY-4.0 license. No sign-up, no email, no API key required. Copy any prompt and paste it into ChatGPT, Claude, Gemini, Perplexity, or Microsoft Copilot.
It depends on the specific sub-task and your budget. For most customer support work, frontier models like Claude Sonnet 4.6, GPT-4.1, and Gemini 2.5 Pro produce the highest-quality outputs. Use the LAXIMA LLM Picker to answer 7 questions and get a ranked shortlist with cost estimates for your volume.
Yes — that is the point. Every prompt includes [bracketed placeholders] you replace with your own details: company name, role, product, metrics, tone. Each prompt detail page includes an inline editor so you can fill placeholders in your browser before opening in ChatGPT or Claude.
Generic prompt collections optimize for length. The LAXIMA library optimizes for output quality: each prompt sets explicit context and constraints, specifies output format, and is tested across ChatGPT, Claude, and Gemini before publishing. The Customer Support section is curated for support agents, success managers, and customer ops leads.